Refund policy

AMARI-X offers products that are individually made for each customer. As such, those products cannot be resold. Therefore, we do not provide full returns. We do, however, offer a full exchange service if the delivered product doesn’t match the ordered styling specifications (color, fabric, neck style, etc.). The company reserves the right to decide to request the return of product(s) and provide a return label, if necessary. AMARI-X cannot take any responsibility for the correctness of the submitted measurements. The return of a product based on fabric or styling preference is not possible.

Because some colors/models are seasonal/special editions, AMARI-X does not guarantee that the replacement will be in the same color/style.

In case a garment has been produced with a fabrication defect or with large deviations (more than 1.5cm per measurement), we will, by agreement with the customer, replace the garment. The customer will be asked to measure the received garment and send photos of it showing the defect/deviations. The customer shall reach out to the customer support team within 1 month of receiving their order.

AMARI-X will not accept return claims on the basis of sweat stains or discoloration.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Since products are individually made for each customer there are no exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.