Shipping policy

ORDERS

Amari-x reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order and the expected delivery timeline.

By submitting an order, the customer accepts full responsibility for having checked that all the styling options of the chosen product/s AND the size are correct. Every submitted order shall be considered final. As our products are custom-made, we cannot accept any changes after an order has been submitted. In exceptional cases and at the sole discretion of the company, a change may be applied to a submitted order if requested within a few hours of its placement.

You can cancel your order before we have started the production of your ordered garments. In such a case the customer will receive a full refund. By submitting an order you agree to the start of the production of your order, whereby the right of withdrawal cannot subsequently be used.

First-time customers placing an order of 2+ items will see their order being split into two with a test shirt produced first to make sure that the ordered fit is the correct one. Because of longer lead times to complete such orders, it may happen that one or more of the originally ordered colors is sold out, in which case we will replace it with a currently available color in consultation with the customer.

LEAD TIME

Our lead time is 7 to 10 days on average starting from the day the payment is received. Unforeseen acts of nature beyond our control, force nature or problems of the delivering company may cause a delay, for which Amari-x may not be held responsible. While we aim at completing the absolute majority of orders within the 7-10-day timeframe, the provided timeline is only an estimate for your reference and cannot be guaranteed.

SHIPPING & CUSTOMS

We use the services of DHL Express, FedEx, UPS, and USPS depending on the region. In exceptional cases, we might use other courier services than the ones stated if that is the only viable solution. 

We do not currently ship to some locations due to restrictions.

For a full list visit: https://support.pirateship.com/en/articles/3859826-list-of-countries-not-currently-accepting-shipments-from-usps. 

Once the order is shipped, the customer will receive an email notification with a tracking number for the package. All orders are shipped from the USA which means that import fees may apply for customers outside of the USA.